From the first ring to reporting back.
Eight stages, fully automated. No app for the customer, no new hardware behind the counter, no change to how your kitchen works. Here’s exactly what happens on every single call.
Customer calls
Same number, same habit. Nothing changes for them.
Ovenly answers
Takes and confirms the full order in conversation.
Payment taken
Stripe over the phone, or cash on pickup.
Kitchen prints
Docket out, your team makes the pizza.
Every call, all eight stages.
This runs identically at 6pm on a Friday and 11am on a Tuesday. Consistency is the point.
Answers the call
First ring. Never engaged, never to voicemail. The customer rings your shop number exactly like they always have.
Takes the order
Natural conversation, pizzas, half-and-halves, sides, drinks, modifiers and upsells, all understood and confirmed.
Confirms the details
Pickup or delivery, address checked against your zones, ETA quoted, and the full order read back for confirmation.
Takes payment
Card securely over the phone via Stripe Connect, or marked as cash on collection. Sorted before they hang up.
Prints to the kitchen
The docket lands on your existing kitchen printer like any counter order. Your team’s workflow is unchanged.
Saves the customer
Name, number and order history are captured into your customer database automatically, owned by you.
Handles the edge cases
Anything unusual or outside scope is escalated cleanly, and flagged to you so nothing slips through.
Reports back
A weekly SMS: total calls, total orders, revenue through Ovenly, and any calls that needed a human.
Nothing new to learn.
The docket that prints from an Ovenly call looks like any other order ticket. Your team doesn’t touch a screen, log into anything, or change a single habit.
The AI does the talking. Your kitchen does what it’s always done, just without anyone tied up on the phone.
Hear all eight stages live.
Reading about it only goes so far. Book a demo and we’ll place a real order through Ovenly while you listen.
Book a demo